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VIP Discount Card:
Guests can use their VIP Discount Card in the restaurant for Breakfasts, Luncheons & Afternoon Teas and to order a Bakery 'packed-lunch', Picnic or Supper (waiting for you in your suite if after restaurant closing).


Check-in 3pm / Check-out 11am:
If you arrive early, you can leave luggage with us at Maids of Honour ground floor and collect keys*. On return, your luggage will be in your suite.


Early Check-ins and Later Check-outs:
Subject to availability and charged at £20. We are available until 7pm for check-ins. After 7pm, keys* may be collected from the secure box adjacent to the entrance (code and instruction will be given prior to arrival).


Daily Servicing:
Our staff will attend once a day to check & replenish beverages and other ‘consumable’ items. Fresh milk is provided daily for tea and coffee making as well as a selection of our teas and coffee. Staff will ‘spruce’ clean & tidy, make bed(s) and replace towels, flannels, tea-towels if required/requested.
Stays of 5 nights or longer will usually have full bedlinen changes on Day 5 and every 5 days thereafter according to our Green Policy. Guests can request more regular changes of any items. 


*Keys lost or not returned are charged at £30 per key.


Cancellations & Refunds:
Reservations may be cancelled up to 7 days prior to the first day of the booking to receive a full refund. From 7 days to 2 days there is a 50% refund.
Where a booking is made within 48 hours of the start of the stay and subsequently cancelled, no refund is available.


Green Policy:
We strive to be as environmentally-friendly and aware as possible and keep waste and unnecessary chemicals to a minimum. Any comments or suggestions from customers as to how we can improve are always welcomed, with thanks!

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